Last updated 3 September 2026
Email is the fastest way to reach us and we answer within 2 working days. If you already have an account, the Tell us button in the app sends your message with the page you were on attached, which usually saves a round of questions.
For anything about a charge, a refund or an invoice, write to support@videocadence.com from the address on your account and include the date and amount. See the refunds and cancellation policy for what applies.